🔏 Your Privacy Matters

t299 Privacy Policy – How We Handle Your Data

We are committed to protecting the privacy of every player on our platform. This policy tells you exactly what data we collect, why we collect it, and how it is kept secure.

Last Updated: January 2026. This Privacy Policy applies to all users of the t299 platform at t299.bet.

This Privacy Policy ("Policy") describes how t299 ("the Platform", "We", "Us", "Our") collects, processes, stores and shares personal data relating to individuals who register and use the t299 online casino and sports betting platform accessible at t299.bet. This Policy applies to all users of the t299 platform regardless of the device or method of access used. By creating an account and using our services, you acknowledge that you have read and understood this Policy.

This Policy should be read alongside our Terms and Conditions, which govern your overall use of the t299 platform. t299 is committed to handling all personal data responsibly, transparently and in accordance with applicable data protection principles. We collect only the data we genuinely need, we retain it for no longer than necessary, and we take appropriate technical and organisational measures to keep it secure.

Your Data Is Never Sold
t299 does not sell, rent or trade personal data to third-party advertisers or data brokers. Your personal information is used solely to operate your account, process transactions, comply with legal obligations, and improve the t299 experience. That is the full extent of our use.

1 What Personal Data We Collect

t299 collects personal data from players through several channels: directly from you during registration and account use, automatically through your use of the platform, and from third-party service providers where required for verification or payment processing.

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Identity Data
Full name, date of birth, gender and national ID or passport number collected at registration and KYC.
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Contact Data
Mobile number and email address used for account communication and two-factor authentication.
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Payment Data
Mobile wallet numbers (bKash, Nagad, Rocket), card details and transaction history for deposits and withdrawals.
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Gaming Activity
Bet history, game sessions, win/loss records, bonus usage and responsible gaming tool interactions.
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Technical Data
IP address, device type, browser, operating system, session timestamps and platform interaction logs.
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KYC Documents
Government-issued photo ID, proof of address and any additional documents submitted for identity verification.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information or biometric data unless it is present incidentally in a KYC document submitted by the player (for example, a national identity card that includes a photograph). In such cases, the document is used solely for identity verification and is not processed for any other purpose.

2 How We Use Your Personal Data

t299 processes your personal data for the following specific purposes only. We do not use your data for any purpose not described in this Policy without first obtaining your consent.

Account Management
To create and maintain your player account, verify your identity, process deposits and withdrawals, administer bonuses, and provide customer support. This includes using your contact details to send you account-related notifications such as deposit confirmations, withdrawal updates and security alerts.
Regulatory Compliance
To comply with applicable anti-money laundering (AML) regulations, responsible gaming obligations, age verification requirements and any other legal or regulatory requirements applicable to the operation of an online gambling platform. This includes retaining transaction records and activity logs for the periods required by applicable law.
Fraud Prevention and Security
To detect, investigate and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse and any other conduct that breaches our Terms and Conditions or applicable law. Technical data including IP addresses, device fingerprints and session logs are used for this purpose. These measures protect both t299 and legitimate players.
Platform Improvement
To analyse aggregated, anonymised usage data to understand how players interact with the t299 platform, identify technical issues, optimise game loading performance, improve navigation, and develop new features. This analytics processing does not involve identifying individual players; it operates on aggregate patterns only.
Responsible Gaming Monitoring
To monitor player gaming patterns for indicators of problem gambling behaviour, apply deposit limits and self-exclusion tools activated by the player, and in some circumstances proactively contact players where our systems indicate a pattern consistent with gambling harm. This processing is a fundamental part of t299's commitment to player welfare.

3 Legal Basis for Processing

t299 processes personal data on one of the following legal bases depending on the specific processing activity involved.

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Contractual Necessity
Processing your account data, payment data and gaming activity is necessary to perform the contract between you and t299 — specifically to provide the services you have signed up for.
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Legal Obligation
Processing KYC documents, AML transaction monitoring, age verification records and responsible gaming logs is required to comply with legal obligations applicable to t299's operations.
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Legitimate Interests
Processing technical data and usage logs for fraud prevention, security monitoring and platform improvement is carried out on the basis of t299's legitimate interests in operating a secure, fair and high-quality platform. We balance these interests against your privacy rights and only process the minimum data necessary.
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Consent
Where we send you optional marketing communications or use non-essential cookies, we do so only on the basis of your explicit consent. You may withdraw consent at any time by contacting our support team or adjusting your cookie preferences.

4 Sharing Your Personal Data

t299 does not share your personal data with third parties except in the circumstances set out in this section. In all cases, data sharing is limited to the minimum necessary for the specific purpose.

Payment Service Providers
Your payment details are shared with our payment processing partners — including bKash, Nagad, Rocket, Upay and card payment processors — to the extent required to process your deposit or withdrawal transaction. These providers are contractually bound to handle your payment data securely and in accordance with applicable financial regulations.
Game Software Providers
When you play games provided by third-party suppliers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe or Ezugi, limited technical data (such as your session token and game result data) may be transmitted to those providers' systems to facilitate gameplay and record keeping. No personally identifiable information beyond what is technically required is shared with game providers.
Legal and Regulatory Authorities
t299 will disclose personal data to law enforcement agencies, regulatory bodies or other government authorities where required to do so by applicable law, court order or in connection with any formal investigation. In all such cases, t299 will only disclose the specific data required and will, where legally permitted, notify the affected player.

t299 does not transfer your personal data to countries outside of the region in which the platform operates without ensuring that an equivalent level of data protection is in place. Where data is transferred internationally (for example, to a game provider's servers), t299 ensures that appropriate safeguards are applied through contractual data protection clauses.

5 Cookies and Tracking Technologies

t299 uses cookies and similar tracking technologies to operate the platform, keep you logged in across sessions, remember your preferences, and collect anonymised analytics data. The following types of cookies are used on the t299 platform.

Essential Cookies
These cookies are strictly necessary for the t299 platform to function. They maintain your login session, keep your account secure during your visit, remember your language preference, and enable core platform features such as the game lobby and account dashboard. Essential cookies cannot be disabled without breaking the platform's core functionality.
Analytics Cookies
Analytics cookies collect anonymised information about how visitors use the t299 platform — for example, which game categories are most visited, how long sessions last, and which pages generate the most exits. This data is used in aggregate form only to improve the platform experience. No individual player is identified through analytics cookies.
Preference Cookies
Preference cookies remember choices you have made on the platform, such as your display language, notification preferences and game lobby filters. They allow t299 to present the platform in a personalised way during your session and on return visits. Preference cookies are set only after you have actively made a choice on the platform.

6 Data Retention

t299 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer minimum retention periods required by applicable law. Active player account data is retained for the duration of the account's existence and for a period of five years following account closure to comply with AML and financial record-keeping obligations. KYC documents are retained for five years from the date of the last transaction on the account. Gaming activity logs are retained for three years. Technical logs and anonymised analytics data may be retained for up to two years.

When personal data is no longer required, t299 deletes or anonymises it securely using appropriate technical methods. Where data is anonymised rather than deleted, the anonymised data set no longer constitutes personal data and may be retained indefinitely for statistical purposes. Players who wish to request early deletion of their data may do so by contacting the t299 support team, subject to any overriding legal retention obligations.

7 Data Security

t299 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect it against unauthorised access, accidental loss, alteration or disclosure.

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SSL Encryption
All data transmitted between your device and the t299 platform is encrypted using industry-standard SSL (Secure Socket Layer) technology. This protects your login credentials, payment information and personal data from interception during transmission.
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Access Controls
Access to personal data within t299's systems is restricted on a strict need-to-know basis. Only staff members and authorised service providers who require access to specific data categories in order to perform their job functions are granted access. All staff with access to personal data are trained in data handling obligations and bound by confidentiality obligations.
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Monitoring and Incident Response
t299 maintains continuous security monitoring of its platform infrastructure. In the event of a data security incident, t299 has a documented incident response procedure to contain the incident, assess the scope and impact, notify affected individuals where required, and take remedial action to prevent recurrence.

While t299 takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. Players are also responsible for maintaining the security of their own account credentials — including their registered mobile number and password — and must not share these with any third party.

8 Your Data Rights

As a user of the t299 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat. We will respond to all valid requests within 30 days.

Right of Access
You have the right to request a copy of the personal data that t299 holds about you. We will provide this in a commonly used electronic format. This is sometimes referred to as a Subject Access Request (SAR). We will fulfil your request within 30 days of verification of your identity.
Right to Rectification
If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Please contact our support team with the specific correction required and we will update your records promptly following verification.
Right to Erasure
In certain circumstances you have the right to request that t299 delete your personal data. This right applies where the data is no longer necessary for the purpose for which it was collected, where you withdraw consent and no other legal basis applies, or where the data has been unlawfully processed. Note that this right is not absolute — t299 may need to retain certain data to comply with legal retention obligations even after account closure.
Right to Restrict Processing
You have the right to request that t299 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified, or where you have objected to processing based on legitimate interests and t299 is assessing that objection.
Right to Data Portability
Where t299 processes your personal data based on your consent or to perform a contract with you, and the processing is carried out by automated means, you have the right to receive a copy of the data you have provided to us in a structured, commonly used, machine-readable format. You may also request that we transmit this data directly to another data controller where technically feasible.

9 Minors and Age Restrictions

The t299 platform is strictly for adults aged 21 years and above. t299 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the t299 registration and KYC process. Where t299 discovers that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account closed without notice.

If You Suspect a Minor Has Registered
If you have reason to believe that a person under the age of 21 has registered an account with t299 or is using the platform, please contact our support team immediately via live chat. t299 treats such reports as a high priority and will investigate and take appropriate action within 24 hours of receiving a report.

10 Third-Party Links

The t299 platform may from time to time reference or link to third-party websites, services or content. These third-party sites are entirely independent of t299 and are governed by their own privacy policies. t299 has no control over the content or privacy practices of any third-party site and accepts no responsibility or liability for those sites or for any personal data collected by them.

We strongly recommend that you review the privacy policy of any third-party site you visit, particularly before providing any personal information. The fact that t299 references or links to a third-party site does not constitute an endorsement of that site's privacy practices or any other aspect of its operation.

11 Changes to This Privacy Policy

t299 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. Where changes are material — meaning they substantively affect how we collect, use or share your personal data — we will provide registered players with at least 14 days' advance notice before the updated Policy takes effect. Notice will be provided via a prominent notice on the t299 website or a message to your registered mobile number.

The date at the top of this Policy always reflects the date of the most recent revision. We encourage players to review this Policy periodically to stay informed about how t299 is protecting your information. Your continued use of the t299 platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.

Questions About This Policy?
If you have any questions, concerns or requests relating to this Privacy Policy or the way t299 handles your personal data, please contact our support team at any time via live chat on the t299 homepage. Our team is available 24/7 and will respond to data-related enquiries within 30 days. For general questions about our platform, our FAQ page also covers common data and account topics.
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